Retail Observer

OCTOBER 2017 RETAILOBSERVER.COM 59 Mark Harari, vice president and CMO, Remodelers Advantage • Professional Photographer — Be One (or Hire One) — Adam Gibson, president, Adam Gibson Design LLC • Sell Yourself to Make the Sale — Aaron Gould AKBD, executive designer, EQ Designs • Spoiler Alert — Kitchens Waste Food — Paula Kennedy, owner/ designer, Timeless Kitchen Design • The Science of Selling — Robb Best, director of training and designs, Elkay 10:30–11:30 a.m. • Create a Killer Bio: Promote the Star That You Are — Fred Berns, president, Business by Design • From Measurements to Concept, Understand How You Can Rise Above Your Peers! — Peter Albanese CKBD, owner, Creative Kitchen and Bath • Increase Your Sales Through Showroom Marketing — Denise Butchko, president, Butchko and Co. • Outdoor Kitchen & Amenity Design—It's Easier Than You Think — Mitch Slater, president, Danver Stainless Outdoor Kitchens • Rewriting the Rules on Kitchen Lighting — Doug Walter, owner, Doug Walter Architects • Selling to Design by NOT Designing to Sell — Jan Neiges, owner/ designer, Jan Neiges CKD LLC • Showroom Design De-mystified — Sarah Reep CMKBD; director, designer relations & education, Masco Cabinetry; Tyler Swartzmiller, retail sales manager, Jae Co. • Top 10 Questions to Ask a Prospect — John Valente, president, Manufacturers Rep Group Inc. 1:30–2:30 p.m. • Architectural Stone Veneer: Sustainably Transforming Spaces Through Color and Texture — Ramsey Hawfield, vice president of marketing & product development, Eldorado Stone • From Jobsite to Website: Creating Video & Images to Tell Your Story — Megan Jansky, founder & creative director, The Marketing Corner • Knock the Socks Off Clients: Rendering and Presentation Techniques — John Morgan, owner, Morgan Pinnacle LLC • Strengthen Customer Service by Leveraging a Highly Engaged Team — Blaine Bagley, senior vice president, call center operations, EnerBank USA • Succession Planning: Is Your Legacy at Risk? — Rikka Brandon, founder & chief executive recruiter, Building Gurus • Systemizing Your Business for Profit and Peace of Mind — Fred Reikowsky, principal, Legacy Business Leaders LLC • Universal (Inclusive) Design—A New Approach to Kitchen Design — Sheri Gold CKD; national showroom & design manager, GE Monogram Appliances • Your 4-Word Business Plan: Rediscover Your Inspiration & Reinvent Your Business! — Liesbet Trappenburg, owner/ professional speaker, Windmill Worldwide — Discover Yourself! 3–4 p.m. • 10 Things to Do Weekly to Increase Your Social Following — Nate Reynolds, principal interior designer, Insperiors LLC • Customer Service After the Sale: Follow-up and Follow-through to Success — Kate Bailey, director of showrooms, Ferguson • How to Perfect Your Amazon Strategy — Trinity Hartman, director of content, content26 • Outdoor Kitchen Surfaces: the Good, the Bad, and the Ugly — Russ Greene, president, Primeline Outdoor Living • Realistic Marketing Plans Designed to Drive Sales — Gary Thompson, president, Ten Pound Hammer • Restaurant Design: Open vs. Closed Kitchens — Kellie Sirna, principal, Studio 11 Design; David Shove-Brown; Ken Lam • The HOW TO for Universal Design and Aging-in-Place — Erik Listou, Living In Place Institute; Robert August, Robert August Surf Co.; John O'Meara, HEWI Inc.; David Newton; Mary Jo Peterson • What Is Net Profit and How Do I Make It? — Roseann Freitas, vice president, Archipelago Hawaii THURSDAY, JAN. 11 9–10 a.m. • Building a Lifestyle Business and Elevating Productivity with Specialized Assistants — Mike Bruno, CEO, Stone Creek Builders • Customer Service on the Job Site — Timothy Faller, senior consultant, Remodelers Advantage • Explore Technology and Design Secrets That Will Wow Clients to Allow Them to "Thrive-in-Place" — Dani Polidor, owner, City Sense • History of Bathroom Design—Period Detailing — Gray Uhl, brand education director, LIXIL • Managing Disruptive Technologies in Your Growing Business — Dawn Cannon, executive vice president of bank operations, EnerBank USA • Mentor, Manager, Coach: Understanding the Different Roles You Play As a Leader — Brittney Hopkins, national showroom trainer, Ferguson • Modern Materials for Contemporary Design — Beata Klecha, marketing VP, and Nelson Wills, vice president, Element Designs • Networking in Person and Digitally — M. Rene Clawson, founder, owner & principal, Clawson Cabinets LLC and Clawson Architects LLC 10:30–11:30 a.m. • 2018 Global Color & Design Forecast — Ruthanne Hanlon, national color and design manager, PPG Architectural Coatings • Creative Smallness: Thinking Big About Smaller Spaces — Tamara Myers, principal/founder, Myers Constructs Inc. • How Do You Compare? — Steve Wheeler, director of business development, Remodelers Advantage Inc. • How to Be a HERO in Today's Digital World — Chris Dudley, account manager, Strategic Partnerships, HomeAdvisor • How to Estimate a Standard Kitchen Remodel — Dennis Dixon, president, Dixon Ventures Inc. • How to Rebound from Negative Online Reviews — Paul Cardis, CEO & founder, Avid Ratings • Kitchen & Bathroom Trends: Four Years of Houzz Consumer Insights — Liza Hausman, VP, industry marketing, Houzz • Your Evolving Brand: Marketing in the Digital Age — Lori Dolnick, senior vice president, Frank Advertising RO

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