Issue link: https://www.epageflip.net/i/400396
Bank is prominent on the campus, but was not famil- iar to the Secret Shopper. First, the Secret Shopper called the day before to see about setting up an account and was greeted by Ash- ley Johnson on the phone. Ashley was friendly, help- ful and guided her through what to bring to the bank and the best times to come to visit when the right as- sociate would be available to meet. She had great tele- phone etiquette. The Secret Shopper was also impressed that Chase was open on Sat- urdays as well. On Saturday, the Secret Shopper and her daughter met Ashley who was just as impressive in person and remembered their conver- sation. Jake Stephens was available and was equally friendly and knowledge- able. He was quick with the process, yet answered their many questions. He shared a lot of tips about college student banking that the se- cret shopper and her daugh- ter might not have thought to ask about. He had a great sense of humor. Jake and Ashley received gift certificates to Fire- house Pizza. BrendaMeamber, Dental Hygienist, Northern Valley Indian Clinic, Red Bluff The Secret Shopper had to take her young daughter to the dentist for a cleaning. The lit- tle girl was very afraid of the procedure. Dental Hy- gienist Brenda Meamber took time to listen to the girl's concerns and ques- tions. She explained every step of the cleaning pro- cess with clarity and lit- tle girl was able to relax. The secret shopper says: "I know it's hard to work with children, but Brenda's pa- tience and kindness made me very happy. She makes every visit a very pleasant experience, and I'm always beyond impressed." Brenda received a gift certificate donated by Plum Crazy. Joe Gaylord, Auto Mechanic, Big Boys Toys "Joe Gaylord has been my mechanic for over a year; the best thing about him is that he does not treat me like I'm crazy," the shop- per said. "Allow me to ex- plain…for over a year, I dealt with an intermittent starting problem with my van. The van simply hand a mind of its own — it was crazy, not me. If it did not feel like starting, then I was stuck. The problem was, ev- ery time I took it to a shop, it would start just fine and the comment often made by other mechanics was, 'If it ain't broke, I can't fix it.' "Joe explained that inter- mittent starting problems could happen for many reasons and that electrical problems are especially dif- ficult to diagnose. He told me that I could have the van towed to his shop any- time, and he would be sure to stop what he was work- ing on to hook it up for di- agnosis. "Joe's a great mechanic for many reasons, he is clearly an expert in electri- cal problems; he communi- cates in a timely fashion in- sofar as any delays in parts or unexpected new issues; and he even tries to educate me on auto maintenance. He's a nice man with a very professional demeanor. I trust him implicitly." Joe received a gift certifi- cate from Java Detour. Alonzo Meza, Olive City Smog, Corning Often great customer ser- vice conveys a certain trust- ing relationship. Alonzo Mesa of Olive City Smog is one of those guys. "I am not the only one who believes Alonzo Meza provides great service," said the shopper." Several of my own clients have also commented on his service and being able to trust him for car diagnos- tics and repair. In the last few months, I've taken my car to him, and he was won- derful. Polite, kind and he even delivered my car back to me without me even ask- ing. He is a good addition to our downtown area and has worked hard to keep the al- ley clean and presentable." Alonzo received a gift certificate donated by Sugar Shack Cafe. James 'JC' Pendegra , House of Brews, Corning Sometimes offering great customer service means of- fering it to those outside your business front door. "As the owner of the cof- fee shop for the last few years, JC has given so much back to the community," said the shopper. "He has offered his venue and his service to the high school band, local politicians, lo- cal musicians, and the chamber of commerce. As a new business owner, he is always willing to donate his time and service to lo- cal causes. He has worked hard to create healthy ac- tivities and relationships within Corning." JC received a gift cer- tificate donated by M&M Ranch House. Jackie Chapman, Waggs Dog Grooming, Corning Sometimes customer ser- vice applies to customers other than humans. "Jackie and Waggs Dog Grooming deserve an award because Jackie was great over the phone when I was looking for a dog groomer to beautify our little pup," the shop- per said. "Jackie was very informative, friendly and I could tell that she loved her job. She accommodated my scheduled even though she is a busy woman at- tending to other weekend events. She assured me that she would take good care of our puppy. My pup not only got a nice shave, she also walked out looking very stylish with a new dress, pink collar and two dog- gie treats. I will continue to go back." Jackie received a gift cer- tificate donated by Latim- er's Pharmacy. Winners FROMPAGE1 paving also will be made to comply with the Amer- icans with Disabilities Act, according to city staff. The plan, which was ap- proved in a 4-0 vote Tues- day, has an estimated cost of about $591,000. The plan came about af- ter the state Department of HousingandCommunityDe- velopment, which adminis- ters grants such as the Com- munity Development Block Grant, informed the city that new rules require it to spend money it has recovered from loans made for housing reha- bilitation and economic de- velopment—about$460,000 for Corning — in order to re- ceive future grant funding, according to city staff. "The federal government has told California, You need to change your rules so the cities and counties now ex- pend that money before we offer any more money in Community Development Block Grant funds," City Manager John Brewer told the City Council. While the entire street improvement plan exceeds the $460,000 the city must spend,citystaffsaidit'sbetter to be able to pare the scope of theproject,whichrequiresan environmentalanalysis,than toundershootthemoneythat needs to be spent. Mayor Gary Strack said the street repaving plans combined with the Solano Streetscape Improvement Project, plans for which were also approved Tuesday, Solano Street should be re- paved to railroad crossing between Third and Second streets. "Hopefully by the end of spring next year, by summer next year we'll have all that done," Strack said. "We're go- ing to have a lot of construc- tion going on." Council FROM PAGE 1 Haggard:RexLeeHaggard, 72, of Red Bluff died Thurs- day, Oct. 16at his home. Arrangements are under the direction of Red Bluff Simple Cremations & Burial Service. Published Saturday, Oct. 18, 2014in the Daily News, Red Bluff, Calif. Deathnoticesmustbepro- vided by mortuaries to the news department, are pub- lished at no charge, and fea- ture only specific basic in- formation about the de- ceased. Paid obituaries are placed through the Clas- sified advertising depart- ment. Paid obituaries may be placed by mortuaries or by families of the deceased and include online publi- cation linked to the news- paper's website. Paid obitu- aries may be of any length, may run multiple days and offer wide latitude of con- tent, including photos. Death notices The Associated Press REDDING Authorities in Northern California incin- erated a trailer contain- ing a pipe bomb, ammuni- tion and chemicals used to make explosives after evac- uating nearby homes and preparing the area to pre- vent a fire. The small camp trailer near a college in Redding was set on fire early Thurs- day morning as part of a plan developed by the sher- iff's bomb squad and the California Department of Forestry and Fire Protec- tion, Shasta County sher- iff's officials said. There were five significant ex- plosions, but no reports of injuries or collateral dam- age. The trailer belonged to Joseph David Hicks, 42, and investigators are trying to find out why he had stockpiled the chemi- cals and other items, sher- iff's Sgt. John Greene said. Hicks has not been ar- rested. "A preliminary back- ground check shows no suspected affiliation with a subversive or extremist group," Greene said. Deputies were called to the property on Sat- urday after another resi- dent there found what also turned out to be chemicals used to make explosives in a freezer in a storage shed. A search of the property turned up the camper. Unlike the chemicals in the storage shed, those in the camper had been mixed together, making them volatile, Greene said. Authorities also found fuses and propane canis- ters in the camper. Four homes around the rural property were evac- uated during the inciner- ation, Greene said. Hicks gave permission for the in- cineration and has been cooperative, he said. Shasta County Sheriff's Office deputies encoun- tered a similar situation in February when they discovered more than 60 pounds of explosives at a Redding home after re- sponding to an explosion that took off a resident's hand. Deputies determined the explosives were ex- tremely volatile and evac- uated dozens of neighbor- ing homes. They inciner- ated the home 10 days later. REDDING Tr ai le r wi th e xp lo si ve s in ci ner at ed SHINGLETOWN About 20 wild horse colts and fillies in a rainbow of colors will be available for adoption on Saturday, Oct. 25, at the Wild Horse Sanctuary near Shingletown. Also awaiting loving, forever homes are four burro youngsters. Adoptions get underway at 8 a.m. with a silent bid auction ending at noon. Foals not selected during the auction will be offered on a first-come, first-serves basis until 3 p.m. Animals willbeavailableforviewing 10 a.m. to 4 p.m. Wednes- day, Oct. 22. The healthy foals range in age from 3 to 12 months and have been weanedfromtheirmothers. The annual Adoption Dayisahumanewayforthe Wild Horse Sanctuary to ef- fectively manage its herd of about 300 wild mustangs and burros. To qualify, po- tential adopters must have aspacewithgood,safefenc- ing and a shelter, have the ability and financial means to care for a wild horse and undergo an interview with Wild Horse Sanctuary staff to ensure the facilities are adequate for accommodat- ing a wild horse, and that they understand adoption regulations. "My yearling, Chikota, is certainly impressing me," said Julie Bowman, an adopter. "The volun- teers at the Wild Horse Sanctuary did a magnifi- cent job preparing him for his new home with me. I can clearly see the sensi- tivity in him that seems to go hand and hand with his intelligence. Chikota is so curious and smart and spectacular. Everyone who meets him has fallen in love with him." The Wild Horse Sanc- tuary is a nonprofit 501(c) (3) tax exempt organiza- tion dedicated to the pro- tection and preservation of America's wild horses and burros. It is at 5796 Wilson Hill Road between Shingletown and Manton. For more information about the adoption and directions, call (530) 474- 5770 or visit www.wild- horsesanctuary.org. EQUESTRIAN Adoption day set at Wild Horse Sanctuary GEORGE NIKITIN — THE ASSOCIATED PRESS In this 1989file photo, crews demolish a collapsed apartment building in the Marina district following the Loma Prieta earthquake in San Francisco. By Sudhin Thanawala The Associated Press SAN FRANCISCO It's been 25 years since a massive quake rocked the Bay Area just before a World Series game, killing dozens, injur ing thousands and causing billions of dollars' worth of damage as it buckled freeways, brought down a bridge and knocked buildings off their foundations. It was the strongest quake to hit the region in generations. The shaking lasted about 15 seconds, but its effects can still be seen transforming the region. Here's a look back at the Oct. 17, 1989, Loma Prieta earthquake: Q: What happened? A: Sixty-three people were killed and more than 3,000 were injured when the 6.9-magnitude quake hit just before the San Francisco Giants played the Oakland A's. Most of the quake deaths occurred when a busy two-tier freeway in Oakland collapsed. The quake also brought down a top section of the San Francisco-Oakland Bay Bridge. Buildings came down in San Francisco's Marina District and in downtown Santa Cruz, about 80 miles to the south. Q: Was anything re- built? A: A renewed focus on seismic safety brought dramatic changes: A quake-damaged freeway was demolished. A water- front area near Fisher- man's Wharf was revital- ized. And the Golden Gate Bridge — which wasn't damaged — has been the subject of safety upgrades that continue to this day. Among the biggest projects, however, was construction of a new span for the Bay Bridge. The $6.4 billion under- taking, among the most expensive public works projects in state his- tory, erected a suspen- sion bridge designed to withstand the strongest earthquake expected over the next 1,500 years. It opened to traffic last year. Q: Could the Bay Area see another Loma Prieta? A: Yes. Scientists say four fault segments run- ning beneath Northern California have accumu- lated enough tension to produce quakes of mag- nitude-6.8 or greater. The Napa region experienced a magnitude-6.0 quake in August that left one per- son dead and scores in- jured. Napa County has estimated damage at more than $400 million, much of it to the area's famed wineries. 25 years later, could Bay Ar ea t ak e an ot he r qu ak e? ANNIVERSARY By Scott Smith The Associated Press A wild black bear ate most of a Northern Cali- fornia man who likely died earlier of a heart attack, officials said Friday. Humboldt County Dep- uty Coroner Roy Horton said he believes 65-year- old Marion Williams died outside his trailer in a re- mote area before the bear came upon him. Authorities discovered the remains on Monday after friends reported Wil- liams missing for five days. Officials tried totrap and kill the bear but called off their attempt because it is doubtful the bear is still in theareanearRedway,about 75milessouthofHumboldt, California Department of Fish and Wildlife spokes- man Andrew Hughan said. "We're not going to find the bear," he said. "The bear was behaving natu- rally." An investigation re- vealed no signs that the bear attacked and killed Williams. Rather, Horton said that he believes the bear came upon the man's body and dragged it to a nearby den. NORTHERN CALIFORNIA Most of man's body eaten by black bear R ed Bluff Simple Cremations & Burial Service NowOffering Eco-Friendly urns at economy friendly prices. 722 Oak Street, Red Bluff, FD Lic. 1931 527-1732 SATURDAY, OCTOBER 18, 2014 REDBLUFFDAILYNEWS.COM | NEWS | 9 A