RETAILOBSERVER.COM JULY 2022
14
T
he key to a harmonious work environment is not only knowing how
to work with people whose personalities are sufficiently harmonious
with ours that we'll never clash with them. It's essential to your own
success to learn how to interact effectively with even your most difficult
coworkers.
Most of us will go to work today with individuals who may at times come
across as incompetent, lazy, spotlight-hugging, whiny or backstabbing.
Tomorrow we'll go back to work with them again – like it or not, our working
hours are largely spent with people who can get under our skin and grate
on our nerves.
Communications expert Renee Evenson explains in detail how anyone
can learn to confront the difficulties that arise between clashing personalities
before they can fester and spread.
In Powerful Phrases for Dealing with Difficult People, Evenson shares
practical, easy-to-adopt tactics, including:
• 30 common personality traits, behaviors and workplace scenarios,
along with the phrases that work best with each one
• Non-verbal communication skills to back up your words
• Sample dialogues that demonstrate how the right phrasing can improve
our interactions
• A 5-step process for moving from conflict to resolution
• "Why This Works" sections that offer detailed explanations
Button-pushing situations are bound to come up every day at work. Don't
let them rent space in your brain and turn it to mush! Instead, learn to deploy
simple phrases that will empower you to resolve conflicts and retain control.
Your colleagues and your company will be all the better for it!
B O O K R E V I E W
POWERFUL PHRASES FOR
DEALING WITH DIFFICULT PEOPLE
Author: Renée Evenson is a small-business consultant specializing
in workplace communication and conflict-resolution strategies.
Her previous books include Powerful Phrases for Effective
Customer Service and Customer Service Training 101.
Publisher: AMACOM
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