Up & Coming Weekly

September 25, 2018

Up and Coming Weekly is a weekly publication in Fayetteville, NC and Fort Bragg, NC area offering local news, views, arts, entertainment and community event and business information.

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36 UCW SEPTEMBER 26-OCTOBER 2, 2018 WWW.UPANDCOMINGWEEKLY.COM Fayetteville Releases Citizen Survey Results The City of Fayetteville has released the results of its Citizen Survey, which is held every two years to gauge residents' satisfaction with City services. ETC Institute administered the survey to residents during the summer of 2018. The information provided will be used to improve existing services and help the City better understand the evolving needs of the residents of Fayetteville. "The survey results helped to identify areas in which we are doing well and areas in which we need to improve or place additional emphasis," City Manager Doug Hewett said. "Resident responses show high levels of satisfaction for solid waste (80 percent), curbside recycling (78 percent), containerized yard waste and limb collection (73 percent), fire service (85 percent) and overall courtesy of employees (79 percent). Areas where the City needs to invest additional resources are overall traffic flow, maintenance of City streets and quality of police protection." The overall quality of parks and recreation facilities and programs (60 percent) and overall quality of customer service received from City employees (56 percent) were also positive categories. The categories of City services that had the highest levels of satisfaction were based upon the combined percentage of "very satisfied" and "satisfied" responses. Respondents were also asked if during the past year they or other members of their household had contacted the City to seek services, ask a question and/or file a complaint. Fortyseven percent indicated they had contacted the City to seek services, ask a question and/or file a complaint. From the 47 percent of respondents who had contacted the City, they were asked to rate their satisfaction with the customer service received. Seventy-two percent of those respondents said City staff is easy to contact and 68 percent said they were pleased with the accuracy of information and assistance given. The survey was seven pages and was mailed to 4,500 randomly selected households. Residents who had not responded to the survey by mail were contacted by phone and given the option of completing the survey by phone. The consultant received 696 survey responses, which ensures the survey results have statistical significance with a precision of at least +/- 3.7 percent at the 95 percent level of confidence. The sample is statistically representative of the City's population with regard to the demographic and geographic composition of the sample. The last resident survey conducted by the City of Fayetteville occurred in 2016. The current survey can be found at https://fayettevillenc.gov/citizensurvey by clicking on "2018 Resident Survey." Public Feedback Needed For Sandhills Regional Bicycle Plan The Fayetteville Area Metropolitan Planning Organization is seeking feedback from residents to help develop the Sandhills Regional Bicycle Plan. The North Carolina Department of Transportation awarded a $225,000 planning grant to FAMPO to develop the comprehensive bicycle transportation plan, which covers Cumberland, Harnett, Hoke, Robeson and Scotland counties and parts of Bladen and Sampson counties. Residents are invited to find out more information about the plan, take the online survey and view an interactive map at sandhillsbikeplan.com. Input from the public will help planners identify key routes, connections, opportunities and obstacles and prioritize areas for future implementation. The goal of the Sandhills Regional Bicycle Plan is to provide a framework for the Department of Transportation and local governments to enhance bicycling as a mode of travel for both residents and visitors. Additional goals of the plan include promoting an active, healthy lifestyle, diversifying the regional economy, developing tourism and promoting the region as a destination for visitors. The timeline calls for developing and reviewing a draft plan this summer and fall and completing the final plan during the winter. Final presentations and implementation would start in Spring 2019. The state does not require Cumberland County to match the $225,000 grant. The Sandhills Regional Bicycle Plan's steering committee and stakeholders include FAMPO, Mid-Carolina Rural Transportation Planning Organization, Capital Area Metropolitan Planning Organization, Military/Regional Land Use Advisory Commission and others. FAMPO was established in 1975 as a result of the Federal Surface Transportation Assistance Act of 1973. FAMPO's planning area includes Fayetteville, Hope Mills, Spring Lake, Fort Bragg, urban areas of Cumberland County, as well as parts of Harnett, Hoke and Robeson counties. The office is located on the second floor of the Historic Courthouse, located at 130 Gillespie St., Fayetteville. Find out more at fampo.org. 433 Hay Street Fayetteville, NC 28301-5537 www.FayettevilleNC.gov (910) 433-1FAY (1329) /cityoffayettevillegovernment Insta Follow Your City on Social Media: Engaging You About Your City Government Engaging You About Your City Government KENNETH MAYNER, MPA, Chief Branding Officer, City of Faye eville Corporate Communica ons Department, Contribu ng Writer.

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