RETAILOBSERVER.COM JULY 2015
6
Moe Lastfogel
moe@retailobserver.com
Moe's Musings Views
Happy Retailing,
A
ccording to Consumer Reports, one of the best places to buy large
appliances is from Independent Local Retailers. Here are the retailers that
came out best in their annual appliance-retailer satisfaction survey:
MAJOR APPLIANCES
• Abt Electronics: Superb selection is among the pluses that again landed
Chicago area-based Abt and its 100,000-square-foot showroom on their
large-appliance winners' list. Abt delivers free within 100 miles of its store, and
orders of $35 or more shipped within the continental U.S. are free also.
• Independent Local Retailers: From a local mom-and-pop store, you might expect
to like everything except the selection—the stores are smaller—and price. And
that's just what their readers said, praising the service, checkout, and everything
beyond, such as installation. Another plus: Readers they surveyed thought most
highly of the knowledgeable sales staffs, seconded closely by Abt.
• Costco: Care just about price? This warehouse club, with hundred of stores
was the only retailer to earn top marks for price. Its product selection got their
readers' lowest marks.
• Nebraska Furniture Mart: This retailer uses its own trucks to deliver within a
six-state region—and uses carrier services beyond the vicinity of its five stores.
Respondents who shopped there gave top marks for selection and product
quality, with price and checkout ease just a notch lower."
Based on this survey, the top places to buy appliances is from you – our
readers, The Independent Local Retailer. The biggest reason is due to the level
of knowledge and service you provide your customers. We hope that the news,
education from our writers and partners that we provide you each and every
month helps keep you up to date on the latest trends in your industry and keeps
you at the top of your game. Congratulations to everyone for a job well done.
TIME TO GET
REWARDED FOR
YOUR EDUCATION
THE RETAIL
We proudly support the following
trade associations and buying groups
throughout North America whose news
and information greatly contribute to the
quality of The Retail Observer and the
education of our readers.
www.unitedservicers.com
www.cedia.org
www.NKBA.org
www.asid.org
www.aham.org
www.brandsource.com
www.megagroupusa.com
www.ce.org
www.nahb.org
www.dpha.net
Follow us on:
Join us at:
www.psaworld.com
www.nationwidemarketinggroup.org
www.NARI.org
www.cantrex.com
www.NARDA.com
Become a Fan:
www.psoca.org
www.worldalliance-retail.org
www.apda.com
