CityView Magazine

CityViewNC.com | 59 my dad to come and work with him," said Lynne. "Just give me a year," James said to Lynne's father, W.A. Bissette, and thus the legacy continued. Lynne's father bought the business in 1984, but Lynne has been involved since high school. "I worked here in the sum- mer, answering the switchboard. My grandfather paid me in gas from our tank on-site at Highland. Gas was about 57 cents per gallon, back then," Lynn laughed. Lynne went to college at Peace, fin- ished up at NC State and went to work for the Clerk of Court in Fayetteville, collecting child support payments. "When my dad approached me about working in the family business, I was really ready for a change," said Lynne. She began working at Highland in August of 1991. "I got every part of eve- ry job that everyone didn't want," said Lynne, laughing, "en, Dad put me to work on some delinquent accounts. I was pretty good at that, since I had ex- perience with the Clerk's office." By the time Lynne became president in 2009, she had done every job at High- land. "I've stripped the wax from the floors. I've cleaned the toilets and now, I really appreciate that someone made me do it. It adds value to me, as an employer, to be able to tell my employees that I've done what they're doing," said Lynne. Her willingness to work alongside employees supports the mission that Highland was founded on: service. "ere is so much competition in Fay- etteville. We constantly try to set our- selves apart and give our customers the service they deserve. I enjoy hearing that our customers are happy with the services we provide, but also, it is great to be able to resolve a problem right here. With so many non-local business- es, if a customer has a problem, the per- son they are talking to can't help them. e employee has to run it up the lad- der. Well, I am the ladder," said Lynne, whose office is still in the front of the building so she can say "hello" to cus- tomers and best observe how the busi- ness is running. From her catbird seat, there is no denying that the climate of Highland's business is changing, based on local 1565 purdue drive :: suite 301 :: fayetteville, nc 28303 sabina francis, m.d. robert friedrichs, m.d. Have you heard? Dr. Sabina Francis and Dr. Robert Friedrichs are accepting appointments for new and former patients at our new Cape Fear Valley Ear, Nose and Throat office at 1565 Purdue Drive. Call 910 615-3060 3771 Ramsey Street, #109-153 Fayetteville, NC (919) 786-8040 | www.hrw.net In North Carolina, that name is Associa HRW. Our local, friendly management professionals put exceptional community management to work in all that we do. Now with Associa OnCall, homeowners have a simple solution for all property maintenance and management needs.

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