Retail Observer

RETAILOBSERVER.COM OCTOBER 2014 26 Part of the trust an Integrator gains from their customers comes from their extensive knowledge of their products, construction, interior design and technology. That's why Training is a core value at TFB. The TFB training program, run from two Training and Certification Centers in Denver and Orlando, gives dealers hands- on experience in products, sales techniques and support. "We want our Dealers to be the most knowledgeable experts in the field for all of the products", notes Robert Thompson. The Finest Brands design and ordering process has been created to be as efficient as possible to save time. Dealers access prices, product specifics and design services online through our dealer portal on the TFB website. Add them to their bid, and enter a new world of revenue that's not subject to the price erosion that's common in electronics. Design and installation services are provided by The Finest Brands and are included in the dealer cost. Best of all, Integrators don't have to stock any product and margins are similar to other high profit low-voltage lines. Barrie McCorkle with Inada Massage Chairs commented, "This initiative is genius. The Finest Brands is revolutionary for the A/V industry and we're (Inada & Positive Posture) excited to be a part of it. The best part of what The Finest Brands is offering is that the customer reaps the benefit. They get all the customer service of their local integrator with the expertise of the manufacturer." THE FINEST BRANDS The Finest Brands is a national sales, marketing and training company exclusively serving the low-voltage Integration channel. Dealers get turn-key solutions to equip game rooms, home gyms, fitness areas, offices, outdoor kitchens, and home décor. TFB's best- of-breed and highly profitable products complement an Integrator's existing business and don't require added staff or inventory. To find out more, visit www.thefinestbrands.com. PREMIUM REFRIGERATION SPECIALIST LIEBHERR PARTNERS WITH PLUSONE SOLUTIONS TO ENHANCE NATIONWIDE CUSTOMER EXPERIENCE Liebherr has selected PlusOne Solutions, Inc. to provide enriched warranty administration, repairs and parts handling for all residential Liebherr products in the United States, effective this past June. "Outstanding product quality and high customer satisfaction is a central pillar of Liebherr's approach to market," said Josef Steigmiller, vice president, Liebherr Refrigeration, The Americas. "We aligned with PlusOne Solutions' extensive network of independent service providers to expand upon our best-in-class field service organization, taking Liebherr's customer experience to the next level." By joining forces, this new service network, offering real-time updates, will enable Liebherr to provide a fast, high-quality customer service experience. "With this new process in place, Liebherr will not only meet, but exceed the highest standards for service," said Steigmiller. Liebherr will be able to extend their service coverage with a high quality consumer-focused network and premium customer service center. "The combination of an extensive network and professional service team will result in a highly responsive field service solution that will enable us to immediately expand our service channel and enhance timely customer care resolutions, giving Liebherr a competitive edge in today's market," said Steigmiller. PLUSONE SOLUTIONS PlusOne Solutions ® is located in Orlando, Florida, has been in business since 2005, and provides services which are well known throughout the service industry. Their services begin with credentialing service contractors, vendors and other service professionals to managing service events from the initial customer contact, performing frontline support with an experienced technical support team, to working with a service provider using ServiceBench (an online warranty service and claims management application) to capture the service event from start to finish. LG ELECTRONICS DEBUTS COLLECTION OF 4-DOOR REFRIGERATORS WITH NEW 'CUSTOMCHILL' FEATURE New flagship models provide improved organizational features for busy families Leading home appliance manufacturer LG Electronics has expanded its family of 4-Door French-Door refrigerators with three new models that incorporate the innovative new CustomChill™ drawer, providing customizable storage with either extra refrigerator or soft freezer space. LG's newest 4-Door refrigerators – Door-in-Door™, super capacity and counter-depth models – all offer the versatile new CustomChill drawer, which provides a better way to organize and store family favorites. The drawer offers four temperature settings, each of which is best-suited to store a variety of food and beverage items, I N D U S T R Y [ N E W S ]

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