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WEDNESDAY Western Open OCTOBER 16, 2013 Cards Dominate Fiddlers Insert Breaking news at: www.redbluffdailynews.com See Inside SPORTS 1B DAILY NEWS RED BLUFF Sunny 78/48 Weather forecast 8B TEHAMA COUNTY T H E V O I C E O F T E H A M A C O U NTY S I N C E 1 8 8 5 Businesses lauded for customer service Special to the Daily News For the ninth year, excellent customer service was caught in the act and rewarded as part of Expect the Best Customer Service celebration in Tehama County. Ten awardees, including one work site and one entire staff, received the recognition. The awards were presented Oct. 3 at the monthly Tehama County Employer Advisory Council meeting. The morning included a workshop on Customer Service and the Front Line Worker with Amanda Serrano from Safeway in Corning, Tess Tilev from Hampton Inn & Suites and Kate Grissom with Rolling Hills Casino. Each shared tips and strategies for hiring, training and championing great service. "Secret Shoppers are challenged each year to find not only good, but great service," said Kathy Garcia of the Job Training Center, an organizer of the shoppers and event. "They look for an overall experience and impression that is above and beyond what's expected. That's what creates loyalty." Secret Shopping Winners: Dana Crossland, Crosslands 6 in Los Molinos. According to the secret shopper, "Dana deserves this award because she is the most upbeat, caring and kind person I know. You go into Crosslands feeling down and after Dana talks to you and rings you up, you leave that store with a smile, feeling better about what is going on in your world. She always tries to give everyone who comes in a little bit of sunshine." Kenny Neuhardt, Neuhardt Electric, Corning Secret Shopper: Kenny 7 5 8 5 5 1 6 9 0 0 1 9 Nielsen to host open house in Chico Members of the public are invited to attend the Open House and Ribbon-Cutting of Sen. Jim Nielsen's Chico District Office, 5-7 p.m. Thursday. Members of the Chico Chamber of Commerce will help Nielsen kick off the event with the official ribboncutting at 5:30 p.m. Nielsen will provide a legislative update. Ice cream and light refreshments will be served. "It is an honor and a privilege to represent residents of the North State in the Legislature," Nielsen said. "My staff and I are here to serve." The office is at 2635 Forest Ave., Ste. 110 Call 530 879-7424 for additional information. Nielsen represents the Fourth Senate District, which includes the counties of Butte, Colusa, Del Norte, Glenn, Nevada, Placer, Sacramento, Shasta, Siskiyou, Sutter, Tehama, Trinity and Yuba. To contact Nielsen, call him at 916 651-4004 or send an email to senator.nielsen@senate.ca.gov. Artists to exhibit at Orchard Fest Courtesy photo Pictured, from left, are Joyce Turley holding a painted saw blade, Phylis Wathen with watercolor of wood duck family and Grace Gresser displaying her gourd thunder drum which sounds like thunder when rattled. Daily News photo by Chip Thompson Hospice Secondhand Store manager Lisa Elliott, left, and volunteer Pat Miller work at the store Tuesday. was local and willing to come out early and quickly; he worked with urgency and he follow up with the customer right away. He made suggestions that saved them money and he was timely and showed up when he said he would." Chance Studer, Les Schwab Tire, Red Bluff Secret Shopper: "Chance's ability to take High court won't stop state inmate reduction SACRAMENTO (AP) — The U.S. Supreme Court said Tuesday it will not consider Gov. Jerry Brown's appeal of an order to trim the state prison population by another 9,600 inmates, leaving him with just one more chance to persuade a lower court to stop or delay a reduction that he says threatens public safety. The justices did not comment on their order, which leaves in place the earlier ruling by a panel of three federal judges requiring California to reduce its prison population to improve medical and mental health treatment. The case now goes back to the three judges, who repeatedly have ruled against Brown and at one point threatened to hold DAILY 50¢ him in contempt if he didn't adhere to their order. It's the second time Brown has been rebuffed by the nation's highest court. In 2011, Supreme Court justices ruled that the lower court panel had the authority to order California to reduce inmate overcrowding as the key condition for improving conditions. At the heart of the case is a 2001 lawsuit filed on behalf of inmates who claimed medical treatment in the prisons was so poor it was leading to a death a week through neglect or malpractice. The federal courts agreed, saying conditions violated inmates' constitutional rights against cruel and unusual punishment. In addition to spending billions of dollars on new medical facilities and staff, the state was ordered to reduce overcrowding, which was seen as a main obstacle to proSee COURT, page 7A care of my problem in a friendly, calm & professional manner, made me feel appreciated as a customer and also made me realize that there are still some good businesses out there willing to help people." Janet Kinyon, Survival Country, Red Bluff Secret Shopper: "Janet went above and beyond by helping us find a prod- uct, offering to add something extra to the product and doing it very quickly with a great attitude." Tiffany Langely, Raley's Pharmacy, Red Bluff Secret Shopper: "Tiffany is always very friendly, not just to me but to every customer she assists. I was standing in See SERVICE, page 7A Red Bluff Art Association will display not only framed art, prints and greeting cards, but also craft and Christmas themed items at the 16th annual Dairyville Orchard Festival 10 a.m. to 4 p.m. Saturday, Oct. 19, at the Lassen View School, 10818 Hwy. 99E. in Los Molinos. The Association, a long-time participant at the festival which benefits scholarships for local youth, will be showcasing an even larger variety of items, including sculpture, terra cotta pots, painted rocks, glassware, and many more festive and decorative crafts. The Festival itself will also feature local agricultural products and promote awareness of the County's agrarian base. There will also be live entertainment, food, crafts and a variety of other activities. Parking and admission is free. "This is one of our biggest events of the See FEST, page 7A Country singer to visit local schools Lizzie Sider is a 15year-old emerging country artist and will be starting a California state wide school assembly tour to promote bullying prevention, including a stop Tehama County. During the two-month tour, Lizzie will visit more than 80 schools including Tehama County District on Wednesday, Oct. 16, Willows Glenn County and Orland Glenn County on Thursday, Oct. 17 and Butte County District, Marsh Junior High, and Paradise on Friday, Oct. 18. Sider will encourage kids to help prevent bullying as she recounts her own personal journey as a young student who was teased. She will also perform her original song "Butterfly," which Sider co-wrote about her experience and how she overcame the teasing. Sider's goal is to help kids as a positive role model, having risen above her own ridicule, to pursue a career in music. The tour will begin on Oct 7 at middle schools in the northwest part of the state and will end on November 26 in California's southeastern desert. Sider will hold assemblies at 8:30 a.m. at Woodson Elementary in Corning, 10 a.m. at Rancho Tehama School and 1 p.m. at Sacred Heart Parish School in Red Bluff. For the assemblies, Sider will collaborate with PACER's National Bullying Prevention Center in conjunction with October's National Bullying Prevention Month, which was launched by PACER in 2006. The Sider has been interviewed by "Access Hollywood," "Billboard," Hallmark's "Home & Family" show, "TIME for Kids," Nashville's "Crook & Chase," and was named by the Country Music Association as an "Artist to Watch in 2013." Sider, who splits her time between Boca Raton, Fla. and Nashville, Tenn., recently participated in her first CMA Fest week with her own booth and with a live performance at the famed country music venue, The Wildhorse. Both "Butterfly" and Sider's follow-up single, "I Love You That Much," charted in the Top 40 on Music Row. The video for "I Love You That Much" was directed by award-winning Steven Goldmann, whose past credits include Alan Jackson, Martina McBride and Shania Twain. Sider is working on her first fullSee SINGER, page 7A