Retail Observer

September 2025

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM SEPTEMBER 2025 6 Moe Lastfogel moe@retailobserver.com Moe's Musings Views Be special and happy retailing, We proudly support the following trade associations and buying groups throughout North America whose news and information greatly contribute to the quality of The Retail Observer and the education of our readers. www.asid.org www.cedia.net www.dpha.net www.feigroup.net www.htsa.com www.cta.tech www.cantrex.com www.unitedservicers.com www.NKBA.org www.necoalliance.com www.psaworld.org www.prosourceinfo.com THE RETAIL www.nahb.org www.natmcorp.com www.NARI.org nationwidegroup.org www.aham.org www.rtohq.org www.joinbrandsource.com L et's face facts: consumers want something special. Sure, they'll come to you for a replacement dishwasher or washing machine when it breaks, but when they are shopping for an upgrade, they want it to be special. Whether it's a range, refrigerator, or hood, they want the best their money can buy. You already know this, and with the right product mix and services, you can make all your clients feel special when they come to your store. But what else will make you special to them? What are you selling today that will be there tomorrow for you to sell? Appliances, furniture, and electronics are three of the consumables that are sold online, yet consumers still want to see and touch before they purchase. Brick and mortar retailers in the independent channel are the most viable option for consumers to get the best buying experience. That's you! Tomorrow brings a different shopper — a more tech savvy, more educated consumer who definitely wants that special product that they have researched on the world wide web. Your competition (Big Box stores) are now giving away delivery and installation to try to get an advantage, since they can't compete with the kind of service an independent can give. You have to give them better. Better service, better options, and knowledge equal to (or better) then their own. Last month was Buy Fair month. New opportunities in products, services, and partnerships were made availible to assist in giving you that special edge not seen at the competition. NATM in July had their largest attendance to date. New vendors and many new incentives were discussed during the 4-day event to help these regional companies grow their businesses. BrandSource, Nationwide, NECO and APRO all held their events during August delivering many new programs for their members also. The only way to grow is to know, and in the case of these events, to know is to go. tribgroup.com ARE YOU SPECIAL ENOUGH? Join us at: Become a Fan: Follow us on: www.hpba.org

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