RETAILOBSERVER.COM NOVEMBER 2023
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very manager must be prepared to face tough situations that
management training never warned them about. This is the go-to
resource for handling everything from a disruption in workflow, to
managing a hostile workplace and even handling an international pandemic.
As a manager, you are prepared to face any challenge when it comes to the
work at hand, but you may not be ready to overcome a hostile work
environment, a catastrophic disruption in workflow, or any of a multitude of
other challenges that can arise, seemingly from nowhere.
Paul Falcone, author of 101 Tough Conversations to Have with Employees,
and a leading HR and leadership expert, will help you master the unforeseen
challenges in your workplace, including:
• Individual Crises: Whether issuing disciplinary actions, losing a key
member of the team, delivering bad news to your boss, or even being set
up for retaliation, there are steps you can take to overcome these
challenges.
• Departmental or Team Crises: Inheriting a new team can be tough, and
even worse, handling internal disputes can cause a serious disruption in
workflow and impact a team's energy.
• Company Crises: When the company faces challenges, they often pass
along the stress to the managers. As a manager, you must maintain a
positive environment, and it's not as difficult as you may think.
• Social and Global Crises: You must master the skills of listening, stress
management, and knowing how to navigate your own emotions during a
global crisis.
This timely follow-up to the go-to manual for management training, The
First-Time Manager, will teach you how to win in tough situations you never
imagined you'd have to face.
B O O K R E V I E W
The First Time Manager:
LEADING THROUGH CRISIS
Author: Paul Falcone is principal of Paul Falcone Workplace Leadership Consulting, LLC, specializing in
management and leadership training, executive coaching, international keynote speaking, and facilitating
corporate offsite retreats. He is the former CHRO of Nickelodeon and has held senior-level HR positions with
Paramount Pictures, Time Warner, and City of Hope. He has extensive experience in entertainment,
healthcare/biotech, and financial services in international, nonprofit, and union environments.
Publisher: HarperCollins Leadership
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