CityView Magazine

58 Februar y 2021 C A P E F E A R VA L L E Y L E A D S C O M M U N I T Y I N C OV I D F I G H T C hris Tart was on the move one recent morning. Already, his staff was running low on Pfizer vaccine inoculations, and he was among those helping to hurry over a fresh supply in this pharmacy-driven effort. Good thing Tart and the pharmacy team he oversees were already ahead of the game by the time COVID-19 vaccines arrived at Cape Fear Valley Medical Center in December. eir lives have been hectic ever since. "We knew this was coming," said Tart, PharmD, a Sampson County native who, as vice president of professional services, is responsible for pharmacy, respiratory, laboratory and imaging services in the health system. "We went ahead and purchased three deep freezers, even though we were told we didn't have to. at's one of the smartest things we did." ey were ready, willing and able when those first vaccines arrived. And since then, they've been delivering the protective vaccines into nearly a thousand arms a day. All day, five days a week, his pharmacy staff spends the day drawing up doses. "We're tied with Duke," he said. ey are even able to help the Cumberland County Health Department by storing its supply of vaccines for the residents who have received inoculations at the Crown Expo off U.S. 301. Best of all for those receiving the vaccine, Tart and his staff are committed to making sure that when it's your turn, your experience is a pleasant one. ey put a premium on delivering service with a smile. Most everyone who has received the vaccine describes the process as smooth and friendly. at's because Tart has constructed a team with friendliness in mind. And they've worked hard to streamline a process that lets you know they care about you and your time. ey know you're busy. ey know you might have concerns about the vaccine. ey believe in treating you with respect and care. "We're customer-service driven," he said. "We believe in smiling faces and talking to people. I'd rather have someone with good people skills over a warm body with a license. It's been a good experience. People are so thankful, and that makes it all worth it." Service And Shots With A Smile BY KIM HAST Y PHOTOGRAPHY BY LISA THOMPSON When it's your turn to receive the vaccine, CFVMC is honored to provide it. Chris Tart and his staff are committed to making sure that when it's your turn, your experience is a pleasant one.

• Cover