The Business Times of Edmond

September 2012 Business Times

Edmond Sun, Business Times

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said. "I learned with GT Clean that we have to practice excellent customer skills and listen to what the customer wants and return their phone calls. It is the re- ally simple things that have proven to be exactly the recipe for growth." "We have had significant growth," she Q: You are the owner of two busi- nesses. How do you manage both roles? A: It's the people that I work with. I have an excellent staff. I am not one of those CEOs that say I need to be the smartest. I want everyone around me to be as knowledgeable if not more knowl- edgeable than I am. I trust those around me to help guide me. I also use Tra Pip- pin, a business coach in Oklahoma City who owns Infinite Solution Group. I use him to help me navigate what is the best way to handle certain situations. Al- though the two companies are totally dif- ferent in the services they offer the way we perform them and the philosophy be- hind them is really very equal. Whether you are talking about typing a medical transcription or cleaning a toilet the ef- forts behind it are going to be the same. Q: Describe your personal business philosophy? A: I am constantly evaluating our per- formance and seeking ways to reduce in- efficiencies with a goal of performing at 100 percent at all times. Delivering quali- ty services and communicating effective- ly with our clients are cornerstones of our companies. I have never gone wrong by doing what I say I am going to do. Q: What are your day-to-day duties in running your companies? A: As a CEO I am very hands-on. I take Ginger Sloan, CEO of GT Clean and Encore Professional Medical Services. everything we do personally. I definitely have my hand in all the operations. Not to the point where I am a micro-manag- er, but my staff can expect to hear from me about the status of a client. I am the revenue generator. I am the face of the company. We have a proven track record here. I meet my deadlines and I meet my accuracy rate. Q: Have both companies' success ex- ceeded your expectations? A: Absolutely! I believe in writing down Dental in Guthrie. They have been a ma- jor influence in my life since I was 9 or 10 years old. I cannot tell you the positive reinforcement and business sense that Kelly and Jan Brown put into me. I feel where I am today is a direct reflection of them. A lot of what they showed me is one of the reasons I adopted my daugh- ter in China. That has been the greatest single influence in my life other than my relationship with Christ. Q: What civic activities are you in- volved with? A: I am active with my church. I am goals. I am an aggressive big dreamer. It has taken a lot of hard work. As the com- panies have been successful those goals and those expectations have changed. We have to continue to kick it up a notch. Q: What influences do you attribute to your business philosophy and suc- cess? A: My parents were in Amway with Dr. Kelly and Jan Brown. They own Custom part of the Oklahoma Business Roundta- ble. I participate in supporting our state government. I am involved with the Ed- mond, Oklahoma City and South Okla- homa City chambers. We are going to be supporting the Mayor's Prayer Breakfast at UCO. I have made it a point to be in- volved in the community. I believe your time and resources are important Q: How do you balance your work and personal life? A: I have four girls who are 23, 18, 15 and 5 years old. What I am doing is all my girls have ever known. It's very impor- tant to put your family first. I have to be The Business Times of Edmond, September 2012 flexible with my time. My family is such an intricate part of my life. Multi-task- ing takes on a whole new meaning when you put that into the mix. You just make it work for your family. Q: How do you spend your time away from work? A: Family is important to me and noth- ing makes me happier than being with my husband and my children. We love to travel, and a little "retail therapy" is al- ways nice too. Q: Is coming to work each day still fun for you? A: It is. I still have that love and pas- sion. If someone were to ask me if I could do anything in the world I can honestly say it would be exactly what I am doing right now. There is nothing else I would rather be doing here in Edmond, Oklaho- ma. I truly love what I get to do. Q: Where do you see your business in the next few years? A: I really see a lot more business growth. I see myself growing with an opportunity to be more of a nationwide presence. I want to be Oklahoma's pre- mier commercial cleaning service. 7

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