Issue link: http://www.epageflip.net/i/677193
Club Bulletin May 2016 59 www.theEDexpo.com 3. Create an evacuation plan for employees and guests and actually practice it. Yes, this is gonna cost you some money to pay employees to practice this evacuation plan, sorry, it's now a part of doing business. 4. Fully understand and get all employees to understand that a terror attack like the one in Paris can and may happen on our soil. The City of New York coined the phrase "See Something – Say Something" a few years ago. It's a great phrase to remember and use. I've found that many people will see something suspicious but often times will talk themselves out of thinking the worst. Remember, emergency responders of all kinds would rather have an emergency call and a false alarm then no call and a terror attack. 5. All employees should understand that in nearly every terrorist attack, the terrorists have practiced their attack. This means they have visited the location, they have ate or drank there and are actually conducting intelligence gathering of the operation. They might have taken photos or asked guards, hosts or wait staff about hours or entertainment schedules. Understanding this point is vital to truly understand the importance of being active in talking to everyone you can at the door or as they appear to be looking at your patio, door or venue. A strong, interactive door or wait staff will tell a potential terrorist they have a better chance of being discovered and perhaps they should move on to another location. As employees interact with guests or sidewalk passers-by, they should also understand the importance of recognizing questions or actions that are or feel suspicious. If employees feel or sense something suspicious with a guest, they should ask more questions and in some cases, be over the top in their customer service. Again, this may convince the suspect to find a softer, less involved operation. What your front door staff can, and should, do As with the prior point, any sort of door staff, door host or bouncer should take full control of their door or entry area. This employee must be outgoing, have communications skills and be totally involved with their door, the guests and their surroundings. Their head must be on a swivel to see people and vehicles approaching, to look for any suspicious activity or to see any approaching threats. Owners and managers should consider a policy and practice of conducting full-body pat downs or "frisks" of guests in line or before they enter the venue. This isn't an idea that is mainstream in our country for most venues. But remember, in Paris, at the stadium, full-body pat downs stopped three of the terror suspects from entering. Imagine how much higher the death toll would have been if the stadium security workers didn't have a full-body pat down policy and practice. Perhaps one point that's never discussed or taught to door staff is what to do should an approaching threat be seen. This is so very important to help save lives. If the door staff or even a female hostess behind a podium knows what they should do, again, this can save lives and in some cases, prevent the assault. This area isn't pretty at all and may put the door host at terrible risk. However, doing nothing will absolutely put the door host, other employees and all guests at risk. First, should a violent threat be seen approaching the door, the employee has to make a split second decision to prevent panic and massive tunnel vision. This split-second decision might surround any of the following; • Running totally away. This isn't the most heroic idea but may be the gut instinct for the employee if the terror discussion never occurs. • Running back into the venue and yelling "GUN" or "EVACUATE" or whatever other choice words or phrase might help get everyone moving towards the rear exit doors. This may also include some sort of locking or barricading of the front door. Not that this will totally stop the attacker, however, this may delay them to allow more people to safely escape. • Running back in and jumping into a quick hiding place near the door or position of cover to essentially ambush the attacker as they enter the building. Yes, this is a dangerous proposition. Just remember, I'm trying to present as many possible actions to take when the door host sees a threat coming towards their door. This is certainly one thing to do. • Standing your ground in a position of submission to the attacker. Perhaps putting hands up or lying on the ground in a cowering position may be enough for the attacker to ignore you as a threat and walk past you. This may then allow the door host to again, ambush the terrorist from behind to stop them. Yes, this is also a dangerous proposition. Remember, there are no winning answers in this sort of deadly attack. • Depending on the distance of the approaching attacker, one reaction may be to proactively attack the terrorist before they get to the door or open fire. This is another dangerous scenario; however, it is, in many cases, the best course of action. And, yes, I understand that your club may not have a bouncer at the door. There may only be a hostess at the door and certainly that hostess might not even consider bringing the fight to the terrorist before they enter. What to do if a terrorist enters your club: Run, hide or fight Once the terrorist is inside the building, there are again, many things that must be considered to help guests and employees remain as safe as possible. However, there have already been many discussions on what should or shouldn't be done based on the terrible Columbine High School active shooter murders in 1999. Prior to the Columbine tragedy, there was little discussion on what to do during an active shooter event. Immediately after Columbine, law enforcement and school officials began implementing a course of action. The first training point was to simply shelter in place. This is nothing more than getting to a safe room, lock the doors, turn off the lights and make the appearance that the room has no potential victims inside. For seven years this was the standard practice. Then, as active shooter incidents increased around the country, a new idea emerged and has proven to be even better. This new concept is simple: 1) Run, 2) Hide or 3) Fight.