CityView Magazine

CityViewNC.com | 35 license on a Friday aernoon and the next day he was in the bakery. is notion of family has carried over into many aspects on how Poulos runs the business. It's one of the reasons he believes one should come into Superior instead of well-known chain doughnut shops. Poulos explained, "A formula is about quality, homemade, paid atten- tion to food—with love and care. It's also about making people feel like fami- ly when they come in." It's why Superior offers free coffee. It's why when there's a long line during a Saturday morning, free doughnuts are served while you wait. It's why as soon as you walk into the door, every single employee offers you a hearty greeting. And that's just the glaze on top. Poulos then goes on to say, "the way your employees treat your customers, is reflected on how the employees are treated by the upper management." He offered this example: the manager of a busy restaurant barks and growls im- patiently at the chef to hurry up, this in turn causes the chef to snap at the wait- er/waitress who receives the food, which easily effects how the waiter/waitress serves his or her table. "You don't need to go to a seminar or read a book on it. Treat your staff like gold and it carries over to customer service," said Poulos. Humble and honest, Poulos admits he'd be zero without his staff. Bakers begin at Superior at 3:00 a.m., prepping and processing the dough made the day before, making the doughnuts, fillings and croissants. And this is all during a 12-hour shi. "It's crazy hard work and no one wants to get up and do that," he laughed. Poulos starts his morning before the sun is awake, tending to ad- ministrative work such as counting up orders, checking production sheets, but also making sure he bakes with the guys too. He also gives credit to cake maker, Ms. Bobbie, who works part time, but nevertheless gracefully handles five to sometimes 15 cake orders. Cakes, cookies and loaf cakes are some of the many items the bakery offers. e fried croissants are the number-one hit. Pou- los never dreamed people would want something of that nature. Nevertheless, he doesn't question it, and rather thanks Quality Baked Goods Since 1956 Life's too short...Eat Dessert First! 2433 Hope Mills Road Fayetteville, NC 28304 (910) 424-4242 Superior Bakery Superior Bakery Quality Baked Goods Since 1956 Life's too short...Eat Dessert First! You First Banking is all about making your life easier. We're here to make your life easier. It's not the other way around. So we do things differently. We take the time to really find out what you want and need, and then see how we may help. It's a simple shift of priorities, but it makes all the difference. Y O U F I R S T FA C T: firstsouthnc.com

• Cover