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Computer Support Specialists
Will I need a degree? Probably. Many computer
support specialist roles require a bachelor's degree,
but others only require an associate or other
postsecondary degree.
How much money could I make? Computer
support specialists earned $54,760, on average, in
2019.
Will it be hard to find a job as a computer
support specialist? It shouldn't be. e occupation
is growing much faster than average (8 percent
projected growth) with a projected employment
change of 67,300 jobs by 2029.
Will I need to do on-the-job training? No.
Computer support specialists (otherwise known as
tech support) analyze, troubleshoot, and evaluate
computer network problems, and—if all goes
well—fix the problems. ey work closely with end
users over the phone, by email, over chat messages,
and in person.
ey are oen employed by companies that provide
support to end users of their technology, like
large soware companies, and need to have deep
knowledge of the systems they support.
As a computer support specialist, I might spend my
days doing things like:
• Interacting with users and walking them
through technical challenges
• Testing and evaluating existing network systems
• Performing regular maintenance to ensure that
networks operate correctly
• Troubleshooting local area networks (LANs),
wide area networks (WANs), and intranet
systems
Bureau of Labor Statistics, U.S. Department of Labor,
Occupational Outlook Handbook, Computer Support Specialists
